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Job Summary:

The IT Systems Administrator is responsible for managing and maintaining operating systems,

software packages, and databases, as well as addressing customer queries and troubleshooting issues. This role involves monitoring server applications, performing beginning and end-of-day server activities, and ensuring effective document verification using the latest technology.

Key Responsibilities

Operating Systems

Manage and maintain various Windows operating systems (XP, Vista, Seven, Eight, Ten, Eleven) andIT

Android devices.

Software Packages

Proficient in using and troubleshooting Microsoft Office suite (Word, Excel, PowerPoint).

KYC Operations

Conduct document verification using the latest technology.

Scrutinize forms, verify, and open accounts in DP and KYC back office.

Modify KRA & CKYC uploads in relevant software.

Database Management

Handle SQL databases (SQL 2008, 2012) including creation, backup, and restoration.

Odin Software

Install and manage Odin Manager software.

Install and configure various roles such as Admin, Chief, Diet, Dealer, WebAdmin, Aero.

Server Management

Perform Beginning of the Day (BOD) and End of the Day (EOD) activities for servers.

Monitor applications and server performance.

Customer Support and Troubleshooting





Address and resolve customer queries and issues.

Troubleshoot trading software including Odin, web-based platforms, and mobile applications like

Wave.

Remote Tools

Utilize remote tools such as Team Viewer, Any Desk, LogMeIn, Go to Assist, and Sectona for remote support.

Ticketing Tools

Manage and respond to tickets using Zoho.com and Zen desk.

Qualifications

Proficiency in managing multiple versions of Windows operating systems and Android.

Advanced knowledge of Microsoft Office suite.

Experience with KYC processes and document verification technology.

Expertise in SQL database management.

Familiarity with Odin Software and related configurations.

Strong understanding of server management including BOD/EOD activities.

Excellent troubleshooting skills for both software and hardware issues.

Proficiency with remote support tools and ticketing systems.

Robust customer service skills and ability to address and resolve issues effectively.

Skills

Analytical and problem-solving skills

Effective communication and customer service skills

Ability to work independently and as part of a team

Strong organizational and time management skills

Attention to detail and accuracy

📌 IT System Administrator for Mumbai
🏢 RECEX
📍 Mumbai