Job Opportunity: Support Executive The Opportunity

As a Support Executive, you play a crucial role in diagnosing and resolving technical issues, ensuring seamless operations for our customers who use our Enterprise software. This role also entails Applications configuration, account setup, network configuration and support for Document Management System of Efalia, France sold in India. The role occasionally requires in office supervision, clients meetings and installations. Responsibilities

- Drive technical issue resolution to ensure optimal customer experience.
- Accurately log and communicate all issues to end users in a timely manner.
- Prioritize and manage customer incidents and service requests effectively.
- Document technical knowledge through comprehensive notes and manuals.
- Manage Computer and Applications configuration, account setup, and network configuration within the office environment.

Key Requirements (Desired Skills & Experience)Experience: 2 years and above of relevant experience in a similar role. Technical Skills:

- Proficiency in Windows and good to have knowledge of Linux / Ubuntu.
- Working knowledge of Office 365, Active Directory,



printer/scanner troubleshooting, and basic network troubleshooting.
- Familiarity with MSSQL, MySQL and understanding of NoSQL databases.
- Understanding of Windows Servers (2016, 2019, or other relevant versions) and web servers like IIS and Apache Tomcat.
- Experience in enterprise-level applications and their unique support requirements.

General Skills:

- Strong understanding of computer systems, mobile devices, and various tech products.
- Ability to diagnose and troubleshoot basic technical issues.
- Familiarity with remote desktop applications, help desk, and ticketing software.
- Excellent communication skills.
- Willingness to learn and adapt to new technologies.

About UsOur Client is a dynamic IT solutions provider with a focus on wireless products catering to various industries, including hospitals, hotels, resorts, manufacturing units, and more.

Our office is located in Mahim, Mumbai. We are seeking talented individuals to join our team and contribute to our newly evolving wireless products business vertical.

📌 IT Support Executive (Mumbai)
🏢 Raveone Consultants
📍 Mumbai