We are seeking a dedicated and skilled IT Support Engineer to join our team. The ideal candidate will provide technical assistance to internal users, maintain IT infrastructure, troubleshoot hardware/software issues, and ensure smooth day-to-day IT operations. This role requires strong problem-solving skills, customer-centric thinking, and the ability to work in a quick-paced environment.

Key Responsibilities

Technical Support

- Provide Level 1/Level 2 support for desktops, laptops, printers, and network devices.

- Troubleshoot issues related to Windows OS, macOS, Linux (basic), Office 365, and enterprise applications.

- Install, configure, and maintain hardware, software, and peripherals.

- Handle system upgrades, patch management, and regular maintenance.

- Troubleshoot LAN, WAN, Wi-Fi, VPN, DNS, DHCP related issues.

- Manage user accounts, permissions, and access through Active Directory.

Infrastructure & Monitoring

- Assist in maintaining network devices (routers, switches, firewalls).

- Monitor system performance and ensure uptime.

- Support installation and maintenance of servers, cloud solutions, backups, storage devices, etc. (as applicable).

- Ensure IT assets are tracked, updated, and maintained.

User Support

- Respond to user queries via email, phone, or ticketing system.

- Provide timely resolution and escalate issues to senior engineers when needed.

- Train employees on basic IT usage, security practices, and software tools.

IT Administrative Tasks

- Maintain logs, documentation, and SOPs.

- Support procurement of IT hardware/software.





- Ensure compliance with IT security policies and audit requirements.

​

Requirements

Required Skills & Qualifications

- 3+ years of experience as IT Support Engineer / Desktop Support / Technical Support.

- Strong knowledge of:
- Windows OS (7/10/11), macOS basics

- Office 365 / Outlook / Email configurations

- Networking (TCP/IP, DNS, DHCP, VPN)

- Active Directory & basic server concepts

- Experience with ticketing tools (Jira, Freshservice, Zoho Desk, etc.).

- Good troubleshooting and diagnostic skills.

- Excellent communication and customer-service orientation.

- Ability to handle multiple tasks and work independently.

Preferred / Good-to-Have Skills

- Knowledge of cloud platforms (Azure, AWS, Google Workspace)

- Basic understanding of cybersecurity and endpoint protection tools

- Experience with remote support tools (AnyDesk, TeamViewer, RDP)

- Certifications like:
- CompTIA A+ / N+

- Microsoft Certified: Modern Desktop Administrator

- CCNA (basic networking)

Benefits

What is in for you?

At WeblineIndia, in addition to competitive salary, we also provide an extensive benefits package which includes.

- 5-days working.

- On-site international work opportunities.

- Creative freedom to work.

- Work-life balance.

- Festive Holidays.

- Paid Leaves.

- Monetary incentives.

- Referral benefits.

- Various Awards & Recognition programs.

- Sponsored learning &

certification programs.

- Fun events.

- And so much more.

Join our team and contribute to our mission of delivering exceptional content that promotes our software solutions and services and engages our target audience.

📌 IT Support Engineer / IT Support Executive (Ahmedabad)
🏢 WeblineINDIA
📍 Ahmedabad