About the Role

We are looking for a proactive and hands-on IT Support Engineer to serve as a point of contact for all technology-related needs within the organization.

Key Responsibilities

• Manage IT helpdesk tickets and provide timely resolutions

• Laptop and application setup and troubleshooting issues such as account lockouts and password reset

• Install, configure, and update authorized software applications as per organizational policies and following due process

• Maintain inventory of IT assets and software licenses and manage allocations

• Perform maintenance of IT assets as required, coordinating with vendor where necessary

• Proactively perform support activities and assessments to maintain stability

Requirements

Required Skills & Qualifications

• M365 Admin certifications or experience





• Experience with IT troubleshooting

• Solutioning mindset, willing to coordinate with various teams and aligning on solution

• Attention to detail and following processes correctly to ensure compliance

- Working knowledge of MS Excel

Preferred Qualifications

• Bachelor’s degree in Information Technology, Computer Science, or a related field (or equivalent practical experience).

• 2–4 years of experience in an IT support or systems administration role

• Industry certifications such as Microsoft 365 Certified: Exchange / Intune / SharePoint administrator.

• Prior experience working in an IT services or consulting company

📌 IT Support Engineer (Pune)
🏢 Aspect Ratio
📍 Pune