IT Support & Service Desk Operations

- Provide first- and second-level IT support to employees.

- Manage user accounts, access control, and security permissions.

- Troubleshoot hardware, software, and network-related issues.

- Administer Office 365, including Exchange, SharePoint, and Teams.

- Ensure timely ticket resolution in line with SLAs using IT service management tools.

System Administration & Infrastructure Management

- Maintain desktop, server, and cloud environments to support business operations.

- Implement data backup, disaster recovery, and system restoration plans.

- Monitor network and system performance to minimize downtime.

- Coordinate with external vendors for system upgrades and issue resolution.

Compliance & Audit Readiness (Pharmaceutical Industry Regulations)

- Ensure IT systems comply with 21 CFR Part 11, GxP, HIPAA, and ISO 27001 standards.

- Conduct internal IT audits and risk assessments to identify vulnerabilities.

- Prepare compliance documentation and standard operating procedures (SOPs) for regulatory audits.

- Collaborate with Quality Assurance (QA) teams to align IT policies with business processes.

Security & Data Protection

- Enforce cybersecurity best practices to safeguard sensitive pharmaceutical data.

- Implement Multi-Factor Authentication (MFA) and Role-Based Access Control (RBAC).

- Monitor security logs for potential threats or unauthorized access.

- Support data encryption, Data Loss Prevention (DLP), and endpoint security solutions.

Vendor & Documentation Management





- Collaborate with third-party vendors for IT services, software updates, and troubleshooting.

- Maintain IT documentation, including SOPs, incident reports, and change management logs.

- Conduct training sessions for employees on IT policies and procedures.

Requirements

Technical Expertise

- Robust understanding of IT support, service desk operations, and technical troubleshooting.

- Proficient in Office 365 administration, including Exchange, SharePoint, OneDrive, and Teams.

- Experienced with Active Directory (AD), Group Policies, and Windows Server environments.

- Knowledgeable in data backup, system restoration, and disaster recovery solutions.

- Familiar with pharmaceutical IT compliance standards such as GxP, 21 CFR Part 11, and HIPAA.

- Solid understanding of IT security policies, network security, and cybersecurity best practices.

Problem-Solving & Troubleshooting

- Skilled in analyzing and resolving technical issues efficiently.

- Experienced in managing service tickets, escalations, and end-user support requests.

Communication & Collaboration

- Strong verbal and written communication skills for interacting with IT teams, vendors, and auditors.

- Capable of translating complex technical issues into understandable terms for non-technical users.

Project Management & Documentation

- Experienced in managing IT projects focused on compliance, security, and system upgrades.

- Proficient in maintaining comprehensive IT documentation, audit logs, and compliance reports.

📌 IT Quality Assurance Pharma - Goa (South Goa)
🏢 The closing Gap
📍 South Goa