Key Responsibilities

- IT Infrastructure, Hardware & Network Management
- Manage all IT hardware: laptops, desktops, printers, scanners, switches, routers,

servers, and backup systems.

- Administer LAN/WAN, Wi-Fi networks, firewalls, VPN, VLAN configurations, and network security controls.
- Perform regular monitoring, troubleshooting, and uptime optimization.
- Maintain network documentation, cabling layouts, and asset maps.
- Support basic cloud workspace operations (AWS Workspaces preferred; Azure equivalent acceptable).
- Conduct preventive maintenance for all IT systems across office and shopfloor.
- ERP System Support & User Coordination
- Provide first-level support for ERP usage issues.
- Coordinate with ERP vendors for bug fixes, enhancements, and user requests.
- Ensure stable ERP usage across Production, Stores, Purchase, and Accounts.
- Cybersecurity & System Compliance
- Maintain endpoint protection, antivirus updates, firewall rules, and access control.
- Ensure system backups and restore processes are correctly followed.
- Support compliance for ISO audits and internal policy adherence.
- User Support & IT Helpdesk
- Provide hands-on support for company-wide IT issues.
- Manage user accounts, email activation, M365 licenses, password resets, and peripheral configurations.
- Maintain timely support ticket closure and documentation.
- IT Asset Management
- Keep an accurate inventory of all IT hardware and software.
- Manage AMC, warranty tracking, vendor coordination, and procurement requests.
- Ensure asset tagging and compliance with IT policies.
- Digital & Operational Support




- Assist in IIoT connectivity support.
- Support digital initiatives like paperless workflows, device integration, and document management.
- Assist departments with Power BI data extraction support where required.

Requirements

Skills & Competencies

Technical Skills

- Solid hands-on capability in hardware troubleshooting and network administration.
- Working knowledge of firewalls, routers, switches, VLANs, VPN, and Wi-Fi setups.
- Basic working exposure to AWS Workspaces or Azure Virtual Desktop (preferred).
- Proficiency in Microsoft 365 Admin operations.
- Familiarity with ERP systems;

experience in a manufacturing setup is advantageous.

- Basic understanding of SQL, Power BI, or IIoT architecture (optional but preferred).

Soft Skills

- Ability to independently manage day-to-day IT operations.
- Strong problem-solving skills and user support orientation.
- Effective communication and coordination across departments.
- Ability to document processes and maintain logs.

Qualification & Experience

- Bachelor’s degree in computer science / IT / Electronics.
- 4 to 7 years of experience in IT support, infrastructure management, or network administration.
- Hands-on experience in hardware troubleshooting and network setup is mandatory.
- Basic understanding of AWS/Azure cloud workspace preferred.
- Certifications like CCNA, ITIL, MCSE, or AWS/Azure Fundamentals will be an added advantage.

Behavioral Attributes

- Proactive ownership and accountability
- Service-oriented mindset
- Strong work ethic and discipline
- Confidentiality and high integrity

📌 IT Manager (Pune)
🏢 POSIMIND
📍 Pune