As the Chief Business Officer, you will be the primary architect of revenue, growth, and customer lifetime value at IndiaMART. The role is anchored on two non-negotiable stakeholders— our Customers and our People — and success will be measured by the outcomes delivered for both.

You will own the Field Sales Force organization — 6,000+ professionals across 40+ Tier 1 and Tier 2 cities — serving approx 2 lakh+ paying MSME customers. The role blends sharp “hunting” (acquiring recent customers) with disciplined “farming” (renewals, upsell, cross-sell, churn control, and customer success). Renewals and upsell are the dominant value drivers; this is fundamentally a subscription business where Customer Lifetime Value compounds over years.

The ideal candidate is a strategic executor who has led large field sales forces in high-ticket B2B sales, thinks tech-first, runs the business with a profitability lens, and has a proven track record of building, scaling, and retaining high-performing field teams in a matrix, multi-regional organization. This role would be reporting to COO/CEO.

1.



P&L; Ownership of the Subscription & Services Business
• Own end-to-end P&L; of the core subscription and services business, with a sharp focus on profitability and unit economics.
• Own and operate the central strategy & policy structure — 3 National Sales Vertical Heads and Product Marketing teams.
• Build, lead, and scale Direct Sales and Service teams across Tier 1 and Tier 2 markets, anchored on the existing 6,000+ FSF.
• Transform the servicing function into a revenue-maximizing engine — driving renewals, upsells, cross-sells, and new revenue streams from the large existing customer base.
• Formulate pricing and packaging strategies across subscription tiers to maximize market penetration and revenue yield.

2. Field Sales Force & Regional Organization Leadership
• Own and operate the regional structure — 3 Hub Heads, Regional Directors below them, Zonal Managers, and the broader field sale

📌 Chief Business Officer (Noida)
🏢 IndiaMART InterMESH
📍 Noida