Full-Time Consulting Engagement | Supporting The DOM Family
About the Engagement
The DOM Family continues to grow, and we are looking for talented customer experience professionals to support this next phase through a full-time consulting engagement.
Our Customer Experience function has consistently maintained a 90%+ CSAT score, and we care deeply about the experience we create for every customer. Going above and beyond is not a cliché for us; it is part of the standard we work toward every day.
This engagement involves working closely with teams supporting The DOM Family and its portfolio of consumer brands, collaborating across functions, solving customer problems, and contributing directly to the quality of the overall customer experience.
We would love to hear from people who bring strong communication, empathy, judgment, ownership, and a genuine desire to help customers.
If you have applied previously, you are welcome to apply again and highlight any new experience or skills you have gained since then.
You May Be a Great Fit If You Have
An empathetic,



positive approach and a genuine desire to help customers
Strong organizational skills and attention to detail
Excellent spoken and written communication skills in English
An understanding of cultural differences and the ability to work effectively with diverse, international teams
Experience building and maintaining relationships that strengthen customer engagement
Experience in customer service or technical support across voice, email and live chat
The ability to adapt your working style based on customer and business requirements
A strong focus on the qualitative aspects of customer experience, not simply ticket closure
Strong problem-solving skills and a high degree of ownership
Commercial awareness and the ability to identify appropriate sales opportunities while supporting customers
The ability to collaborate effectively in a fast-moving setting
The flexibility to learn, adapt and take on evolving respons

📌 Customer Experience Consultant (India)
🏢 D.O.M. Family | Dream On Me, Evolur, Ever & Ever Baby, and Hannah & Sophia
📍 India