Job description:
Location- Anywhere in India
Experience- 10+ years of relevant experience
Tools and Automation Lead is responsible for driving IT operations automation, tools transformation, and continuous improvement across one or more accounts. This role focuses on identifying automation opportunities, leading implementation using enterprise tools and platforms, governing adoption, and delivering measurable business outcomes such as MTTR reduction, cost efficiency, and service quality improvement.
Own the tools and automation roadmap for the account, aligned with customer objectives and organizational automation strategy
Identify, qualify, and prioritize automation use cases in collaboration with Tower Leads (Datacenter, EUC, Service Desk, Applications)
Drive adoption of standard and emerging platforms (enterprise monitoring, orchestration, ITSM, CI/CD, and automation frameworks
Automation Delivery & Execution
Lead end‑to‑end automation delivery including:
Solution design
Effort estimation
Implementation
Testing
Production rollout
Work with central automation teams and account teams to ensure timely and high‑quality delivery of automation solutions.
Ensure automation solutions follow governance, security, and compliance standards.
Artificial Intelligence & Generative AI Leadership
Drive the AI and Generative AI strategy for the account, identifying opportunities to improve service delivery, operational efficiency, user experience, and business outcomes.
Lead the design, development, and implementation of AI/GenAI use cases across IT Operations, Service Desk, Infrastructure, Cloud, Security, and Application Support functions.
Identify, prioritize, and deliver AI-powered automation opportunities that improve productivity, reduce manual effort, lower MTTR, and enhance service quality.
Work with business stakeholders and tower leads to define AI roadmaps, business cases, success metrics, and adoption plans.
Implement and operationalize Generative AI solutions such as
📌 Solution Architect Infra Automation (Madurai)
🏢 Wipro
📍 Madurai