Customer Support Team Leader
Location: India – Remote / Work from Home
Employment Type: Full-Time
Operations: 24/7 Transport & Logistics Operations
Roster: Rotating shifts, including weekends and public holidays

About Wobbi Logix

Wobbi Logix is a growing Australian-owned transport and logistics company providing reliable, technology-driven logistics solutions across Australia.
Our operations run 24 hours a day, 7 days a week, and our offshore Customer Support team plays an important role in supporting our customers, drivers, carriers and Australian operations team.
We are looking for an experienced Customer Support Team Leader based in India to lead our offshore support team and ensure a consistently high standard of service across all shifts.

The Opportunity

This is a hands-on leadership role for someone who has experience managing customer support or operations teams and knows how to keep people motivated, accountable and focused in a fast-paced setting.

We are looking for a leader with a positive,



can-do attitude who doesn't simply identify problems but takes ownership and works with the team to find solutions.
As we operate 24/7, flexibility is essential. You must be comfortable working across different shifts when required and supporting a team operating across days, evenings, nights, weekends and public holidays.

Key Responsibilities

Lead and manage the offshore Customer Support team
Manage daily team activities, workload and shift coverage across our 24/7 operation.
Prepare and coordinate team rosters to maintain appropriate coverage.
Conduct effective shift handovers and ensure outstanding issues are followed through.
Monitor team attendance, punctuality, productivity and overall performance.
Set clear expectations and hold team members accountable for their responsibilities.
Coach, mentor and develop team members through regular feedback and performance discussions.
Monitor the quality of customer communication, calls, emails and operational upda

📌 Customer Support Team Leader (India)
🏢 Wobbi Logix
📍 India