Work Location: Chennai- Ambattur 6Interview Location: HCL - AMB 6), South Phase, Ambattur Industrial Estate, 8, Madras Thiruvallur High Rd, Ambattur, Chennai, Tamil Nadu 600058 HCL Tech - International Voice process for Banking Sector (EXPERIENCED)- 4th & 7th Mar

HCL is hiring candidates who are passionate to work in an international voice process for a renowned banking process.

Designation: Customer SupportProcess: Inbound Calling.

No sales or upselling or cross selling. Experience: 1 to 3 Yrs in Voice process (Proper documentation for all companies mandatory & no history of abscond)Shift: Rotational Shift

Responsibilities

- Responding to clients via both voice and written communication. Utilizing both to ensure that the client gets the right outcome in a timely manner and that the outcome meets the individuals needs
- Responding to queries regarding our products, services, data and client accounts
- Managing multiple client queries at once
- Utilizing workflow tools to manage your own workload




- Contributing to the achievement of team targets including service levels and quality measures
- Maintain accurate records of customer communication and discussions using the appropriate internal system/s
- Utilizing available knowledge tools to not only ensure you are following correct processes but also to ensure you are asking the right questions at the right time
- Supporting or seeking support from other internal teams to ensure clients queries are answered and resolved
- Ensure that valuable client / consumer outcomes are at the center of all operational activity and decision making
- Deliver great clients and consumers service and seek to exceed client / consumer expectations

Mandatory qualifications:Excellent communication skills both verbal and written Mandatory.A problem solving mind-set.The ability to multi taskAble to work well as an individual and as part of a teamMinimum 12th is mandatory.

📌 International Voice process - Customer support (Chennai)
🏢 Deltaclass Technology Solutions
📍 Chennai