Supervisor – Payments Operations
Pune- WFO
2 Shift Timings: (Should be flexible to manage for both)
- 12:00 AM – 9:00 AM
- 4:30 AM – 1:30 PM
Job Summary
The Supervisor is responsible for leading an operational team to ensure the efficient delivery of high-quality services aligned with business objectives, KPIs, and Service Level Agreements (SLAs). This role focuses on driving team performance, ensuring operational excellence, and delivering a seamless client experience.i The Supervisor manages day-to-day activities, develops team capability, resolves escalations, and collaborates with stakeholders while fostering a culture of continuous improvement.
Key Responsibilities
Operations & Service Delivery
- Lead and manage day-to-day team operations to ensure productivity, accuracy, and efficiency.
- Monitor workloads, prioritize tasks, and allocate resources effectively to meet business demands.
- Ensure achievement of KPIs, SLAs, and operational performance targets.
- Track, analyze, and report team performance metrics to management.
- Act as an escalation point for complex,
sensitive, or time-critical issues and ensure timely resolution.
People Management & Leadership
- Lead, coach, and develop a team to deliver consistent high performance.
- Set clear goals aligned with business objectives and conduct regular performance reviews and feedback sessions.
- Promote employee engagement, motivation, and a positive team workplace.
- Identify development needs, create training plans, and support career progression and cross-training.
- Manage attendance, performance, and employee relations in line with company policies.
Quality & Continuous Improvement
- Ensure adherence to Quality Assurance standards.
- Perform quality checks, identify gaps, and implement corrective actions.
- Initiate and lead process improvement and efficiency initiatives.
- Maintain and update procedures to reflect current processes and requirements.
- Review processes and suggest the removal of
📌 Supervisor (Operations) (Pune)
🏢 Convera
📍 Pune