Airstriprealtech is a leading airport-based company in Mumbai, Maharashtra, India. We are currently seeking dedicated and customer-oriented individuals to join our team as Airport Ground Staff.
As an Airport Ground Staff, you will play a crucial role in ensuring smooth and efficient operations at the airport. Your main responsibility will be to assist and provide services to passengers, including check-in, baggage handling, and boarding. You will also be responsible for maintaining the cleanliness and safety of the airport premises.
Key Responsibilities:
- Greet and assist passengers at the check-in counter, ensuring a smooth and efficient check-in process
- Handle passenger baggage and ensure it is properly tagged and loaded onto the correct flight
- Provide information and assistance to passengers regarding flight schedules, boarding procedures, and airport facilities
- Assist passengers with special needs, such as elderly or disabled individuals,
and ensure their comfort and safety
- Monitor and maintain the cleanliness of the airport terminal, including restrooms, waiting areas, and boarding gates
- Respond to customer inquiries and complaints in a professional and courteous manner
- Collaborate with other airport staff, including security personnel and airline crew, to ensure a protected and efficient operation
- Adhere to all airport and airline regulations and procedures
- Handle any emergency situations that may arise, following proper protocols and procedures
- Continuously update and maintain knowledge of airline policies, procedures, and services
- Handle cash transactions for excess baggage fees and other services provided by the airline
Requirements:
- High school diploma or equivalent
- Excellent communication and customer service skills
- Ability to work in a fast-paced and dynamic environment
- Physically fit and able to lift he