We are seeking an Intake Specialist to join our growing team. This position is open exclusively to candidates INTERNATIONAL CANDIDATES and plays a key role in handling initial client intake for legal matters. The Intake Specialist is often the first point of contact and must be professional, empathetic, and detail-oriented.
The ideal candidate has prior intake, call center, or legal support experience, solid English communication skills, and is comfortable working in a fast-paced remote environment.
Key Responsibilities
- Handle inbound and outbound calls with potential clients
- Conduct client intake interviews and gather relevant case information
- Accurately document client details in the case management system
- Screen potential cases based on established criteria
- Schedule consultations for attorneys or case managers
- Provide clear, professional communication to prospective clients
- Maintain confidentiality and professionalism at all times
Qualifications
- 1+ year of intake, call center, customer service, or legal support experience
- Strong spoken and written English skills (required)
- Must be located outside the United States
- Ability to work remotely with reliable internet and a quiet workspace
- Comfortable handling a high volume of calls
- Strong attention to detail and organizational skills
- Ability to work U.S. business hours or overlapping hours
- Bilingual or multilingual skills are a plus
What We Offer
- Competitive compensation based on experience and location