Ways of working : Mandate 3 – Employees will work fulltime from their base
location

About Swiggy

Swiggy is India’s leading on-demand delivery platform with a tech-first
approach to logistics and a solution-first approach to consumer demands. With a
presence in 500+ cities across India, partnerships with hundreds of thousands
of restaurants, an employee base of over 5000, a 2 lakh+ robust independent
fleet of Delivery Executives, we deliver unparalleled convenience driven by
continuous innovation. Built on the back of robust ML technology and fuelled by
terabytes of data processed every day, Swiggy offers a fast, seamless and
reliable delivery experience for millions of customers across India.

From starting out as a hyperlocal food delivery service in 2014, to becoming
India’s leading on-demand convenience platform today, our capabilities result
not only in lightning-fast delivery for customers, but also in a productive and
fulfilling experience for our employees.

Roles & Responsibilities:

* You will lead a team of area managers to optimize efficiency of operations




and achieve the performance target for these areas. You will assist the
management in implementing new strategic initiatives as well as contribute with
ideas for effectively scaling up the operations in these areas.
* You will liaise between the implementation team and the operations strategy
team to ensure that all the areas under your focus on order fulfilment,
logistics and customer experience.- You will be responsible for leading and
managing a huge team, their performance, expectations and goals.
* Perform cost analysis and reporting as well as manage schedules, quality
initiatives and process change initiatives. Design and manage execution of the
employee retention plan; Responsible for deciding on the staffing and training
requirements for all the areas under your purview.
* Improve the systems, processes and policies in the operations team to
better support management reporting, information fl

📌 City Operations Head (Mangalore)
🏢 Central Functions
📍 Mangalore