Job Description: L1 Network Infrastructure & IT
Support Executive

Location: Mohaan, Uttarakhand
Salary: ₹25,000 – ₹30,000 per month (Depending on Experience & Skills)
Employment Type: Full-Time
Work Environment: Rotational 12-hour shifts with 24/7 operational coverage
Accommodation: In-house accommodation provided

Role Summary

A premium luxury hospitality property at Mohaan,
Uttarakhand is looking for a technically skilled and disciplined L1 Network
Infrastructure & IT Support Executive to serve as the first point of
contact for day-to-day IT operations.

The role involves hands-on support for network
connectivity, guest Wi-Fi, computers, printers, IP cameras, IP telephony, and
other IT infrastructure. The ideal candidate should be comfortable working in a
hospitality environment, possess solid practical networking skills, and be
able to troubleshoot technical issues calmly and efficiently.

Key Responsibilities
- Provide
first-level IT support for guest Wi-Fi, connectivity, captive portal,
telephone, and other technology-related issues.
- Attend




to guest and internal user complaints promptly and professionally.
- Conduct
routine physical checks of network racks, switches, UPS systems, access
points, and other IT infrastructure.
- Perform
hands-on network tasks such as RJ45 crimping, Cat6 cable termination, I/O
port punching, and LAN cable testing.
- Trace
and troubleshoot physical network faults and connectivity issues.
- Replace
faulty network switches, Wi-Fi access points, telephones, and other
hardware when required.
- Conduct
regular health checks of IP CCTV cameras and troubleshoot offline cameras.
- Assist
with IP telephony and RJ11/RJ45 line connectivity.
- Maintain
daily digital records of IT complaints, troubleshooting activities, and
hardware replacements.
- Follow
established IT SOPs and escalate critical network outages promptly to the
technical support team.
- Maintain
strict confidentiality and follow all data security and CCTV access
protocols.

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