- Take inbound calls and chats to understand customers' requirements/needs
- Connect with customers and offer them relevant solutions
- Work on ensuring customer satisfaction at all times
- Work on doing follow-ups with customers
- Work on cross-selling relevant products to the customers in a way to increase the order value
- Work on engaging the leads to drive up the sales
- Work on handling end-to-end queries of the customer
- Work on creating and maintaining the client's database for future follow-ups
- Work on coordinating with the support and operations team
- Ensure customers' needs are met
- Understand customers' requirements/needs and help them accordingly
Requirements
- Good communication . English & Hindi
- Convincing skills
- Negotiation skills
- Customer Handling
- Knowledge of MS - Office
- Listening skills
- Experience of handling high call volume is preferred