Customer Service – Import · Handling shipments Air / Sea (LCL, FCL, AIR) · Following up with the counterpart/co-loaders on daily routing orders & updating the same to client on daily basis.· Preparing CAN copies and sending Cnee with arrival Details. · Resolving the issues & query of customers regarding daily routing orders.· Execute order request – calls / email.· Email suppliers, carrier & customers with shipping updates· Track shipments and confirm receipt & arrivals of shipments. · Ensure customer experience by addressing customer concerns and resolving issues.· Responsible for answering and routing phone calls, handling enquires.Preparing Daily status report, updating DSR on daily basis & sending to respective Cnee with proper updates
Customer Service – Sea Export · Co – ordination with various departments and customers to enable smooth functioning and flow of information between various teams.· Co-ordinating of Land Side Services (CHA, CHB, CFS and Warehousing)· Part of Client Pitching Team from Operations and Procurement end.· Resolve conflicts between Shipper and Liner about their shipment.· Monitor vendor service delivery against SLA and frame agreements.· Increasing the operational efficiency within the organization.
- Follow up with Carrier/Co-loader for onboard/loading confirmation.
· Maintain flow of information between customer and carrier team about their shipment.· Handling regular customer service profile· Arranging for Transportation and custom clearance.· Monitoring post shipment documents along with invoices to customerCreate DSR for customer and internal assessment