Community Empowerment Lab is seeking Associates for Telephonic Follow-Up to support a public health newborn care program through structured telephonic engagement.

The role involves conducting regular phone-based interactions with ASHAs to collect birth-related data, and engaging with families to provide care counselling and gather information on newborn health outcomes. The Associate will help ensure continuity of care by maintaining consistent follow-ups and accurately documenting program data.

This is an entry-level full time, office-based role in Lucknow, suitable for fresh graduates or early-career professionals interested in maternal and newborn health and community-based public health programs.

Key Responsibilities:
- Engage proactively with communities through structured follow-up calls to ensure every newborn is identified, supported, and receives timely care.
- Initiate outbound calls to families to follow up for counselling, well-being of newborns, outcome gathering, collect pertinent information, and update relevant records.




- Conduct regular monthly follow-up calls with ASHAs to collect birth data within designated communities.
- Coordinate with health facilities for referral, treatment, and reporting of sick young infants (YIs).
- Maintain accurate documentation of all calls, data, and birth notifications in designated systems.
- Prepare weekly and monthly reports based on telephonic interactions and field data.
- Support health facility teams in improving newborn care service delivery.
- Communicate proactively with internal teams to resolve data collection and follow-up issues.

Requirements
Required Core Knowledge, Skills and Experience
- Demonstrated strong verbal communication skills with the ability to engage effectively with ASHAs, families, and community members.
- Exceptional attention to detail and a strong focus on maintaining data accuracy and integrity.
- Proven ability to manage a high volume of calls and effectively prioritize and mult

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