Role Summary
The ASA NOC Engineer is responsible for monitoring, supporting, and troubleshooting Windows and infrastructure environments in a high-availability operations setup. The role focuses on incident handling, service restoration, patching, escalation, and coordination with internal teams to ensure stable operations and SLA compliance.
Key Responsibilities
- Monitor Windows servers, virtual machines, and supporting infrastructure for availability, performance, and alerts.
- Troubleshoot OS-level issues such as server hangs, slowness, application crashes, connectivity issues, and performance degradation.
- Support Windows Server environments including Server 2003/2008/2012/2016/2019.
- Handle VMware and Hyper-V troubleshooting, VM provisioning, snapshot management, hardware upgrades, and VM hardening.
- Manage Azure Cloud and Azure AD tasks such as resource groups, tags/locks, user access, permissions, and security controls.
- Work on Active Directory, DNS, DHCP, IIS, SSL certificates, and related infrastructure services.
- Log, track,



and update incidents and service requests in ServiceNow.
- Perform OS upgrades, patching, vulnerability remediation, and lifecycle management activities.
- Gather logs, analyze dumps, and coordinate with OEM/vendor teams for root-cause resolution.
- Maintain documentation, SOPs, and configuration records.
- Coordinate with L1, L2, L3 teams and communicate clearly with end users on issue status and resolution.
- Support change management, maintenance windows, and operational handovers.
- Follow SLA, escalation, and incident management processes strictly.

Required Skills
- Robust hands-on experience with Windows Server administration.
- Good knowledge of VMware and Hyper-V.
- Working understanding of Azure Cloud and Azure AD.
- Experience with Active Directory, DNS, DHCP, IIS, and SSL certificate management.
- Familiarity with ServiceNow or similar ITSM tools.
- Exposure to patching, hardening, VAPT, and vulnerability remediation

📌 Five Rivers IT (Noida)
🏢 IT BY DESIGN
📍 Noida