Customer Solution Center- Non Technical
Description -
Job Summary
• This role is responsible for overseeing customer entitlement validation and case documentation for productive routing. The role manages diverse customer service requests across channels, analyzes feedback, and leads projects for process improvement. The role collaborates with escalated customers, ensures effective processes, troubleshoots complex issues, and provides mentoring to enhance organizational performance.

Responsibilities
• Oversees validation of customer entitlement and documentation of cases to facilitate the precise routing or dispatching of end-users to suitable resources.
• Oversees the progression of the service event until completion, ensuring alignment with established compliance standards.
• Manages the diverse service requests of customers through various access channels.
• Evaluates customer feedback concerning customer entitlement and case management, along with analyzing statistics tied to customer access (phone) and case management,



delivering resolutions and feedback grounded in the analysis.
• Manages projects aimed at refining processes or enhancing quality, meticulously documenting the changes introduced.
• Collaborates with escalated customers and takes charge of driving actions during post-incident reviews.
• Coordinates departmental work, identifies improvement opportunities, and ensures effective business controls for streamlined processes.
• Assigns responsibilities for complex requests, contributing innovative concepts, and implementing changes for process improvement.
• Proactively monitors and troubleshoots complex problems, collaborating with exempt-level employees to develop recommendations.
• Analyzes tasks, collaborates with internal partners, and provides mentoring and guidance to lower-level roles, aiming to enhance organizational performance.

Education & Experience Recommended
• High School Diploma/General Education Diploma (GED)/Higher Secondary education

📌 Customer Solution Center- Non Technical (Bengaluru)
🏢 Hp
📍 Bengaluru