Travix is one of the leading global online travel agencies managing an extensive portfolio of travel-focused websites operating under the brand names CheapTickets, Vliegwinkel, BudgetAir, Vayama and Flugladen. In 2020 we took our next step, becoming part of the Trip.com Group, one of the largest online travel companies in the world, consisting of Trip.com, Ctrip, Skyscanner, Travelfusion, Make my Trip and Qunar. Travix operates in over various countries expanding in 5 continents, so a global mindset comes naturally. Our purpose is ‘the next journey at your fingertips, which goes for our customers and employees. We bring together passionate people, global partners, cutting-edge technology and an creative platform to deliver our customers' best end-to-end booking experience. With a strategic vision and the resources and stability of the Trip.com Group, we provide an international playground where our employees can truly impact the future of traveling.
Job Purpose
As a Customer Advisor, you will answer mostly air-related questions from customers via phone, email and chat.
These questions require you to update, change or cancel existing bookings. You will focus on delivering qualitative support that focuses on first contact resolution, while maintaining the required level of support cases handled per day (your productivity).
Your Responsibility
- Provide excellent customer support via phone, email and chat channels.
- Processing changes and cancellations of existing bookings.
- Providing support on general inquiries such as online check-in, luggage, travel documents, etc.
What you bring to the table
- Experience in Customer Service is preferred
- Previous experience as an Online Travel Agent is a plus
- You have the ability to quickly adapt to rapidly evolving and changing business priorities.
- You have excellent communication skills and the perseverance to find the right answers to your questions.
- You are computer savvy with the ability to naviga