Job Description:

Job Title: Process Trainer - Call Center/Back Office Operations

Job Overview:

We are currently seeking an experienced and detail-oriented Process Trainer to join our team. The ideal candidate will play a crucial role in ensuring that our call center and back-office teams are well-trained on operational processes, procedures, and systems. If you have a passion for training, a deep understanding of call center and back-office operations, and a proven track record in delivering effective training programs, we encourage you to apply.

Responsibilities:

Training Program Development:
- Design, develop, and deliver comprehensive training programs for call center and back-office processes, ensuring alignment with organizational objectives.
- Collaborate with subject matter experts to create training materials, manuals, and job aids.

New Hire Onboarding:
- Conduct orientation and onboarding sessions for new hires, providing an overview of company processes, policies, and systems.




- Ensure that recent team members are equipped with the necessary knowledge and skills to perform their roles effectively.

Ongoing Training and Development:
- Provide continuous training and refresher sessions to existing team members to reinforce process knowledge and address any changes or updates.
- Keep training materials up-to-date to reflect the latest processes and best practices.

Performance Evaluation:
- Assess the effectiveness of training programs through participant feedback, performance metrics, and evaluations.
- Work closely with management to identify performance gaps and develop targeted training interventions.

Documentation and Reporting:
- Maintain accurate records of training sessions, attendance, and participant performance.
- Generate reports on training effectiveness and present findings to management.

Collaboration with Operations and Quality Assurance:
- Collaborate with operations teams to understand evolving process requirements and updates.
- Work c

📌 Process Trainer (Pune)
🏢 HigHRise Solutions
📍 Pune