WELCOME TO BASF

At BASF Digital Hub Hyderabad we develop innovative digital solutions for BASF, create new exciting customer experiences and business growth, and drive efficiencies in processes, helping to strengthen BASF´s position as the digital leader in the chemical industry. We believe the right path is through creativity, trial and error and great people working and learning together. Become part of our team and develop the future with us - in a global team that embraces diversity and equal opportunities.

The role provides Application support for SAP Manufacturing, Quality Management and Non-Conformance Management processes, ensuring stable operations, fast incident resolution and continuous improvement (SAP PP or/and SAP PI-QM)

Responsibilities :

• Act as the primary SAP S/4HANA support contact for incidents and service requests, from triage to SLA compliant resolution.
• Receive and prioritize tickets; capture complete, accurate ticket data (user, system, steps to reproduce, attachments).
• Troubleshoot and resolve common end-user issues (logins, authorizations,



basic data-entry errors, printer/formatting problems) using runbooks and knowledge base articles.
• Perform deeper investigation for escalated issues: reproduce problems, examine configuration, analyze logs, run diagnostic queries, and identify root causes.
• Implement approved configuration changes and corrective actions in non-production environments; prepare transport/approval documentation for production changes per change management processes.
• Execute routine operational tasks: password resets, user account creation/role assignments (following governance), basic data fixes and mass updates under controls.
• Coordinate with Basis, ABAP developers, integration teams (ALE/IDoc, RFC, CPI/PI), and vendors to resolve technical defects, performance issues, and integrations; create explicit defect tickets with reproduction steps and evidence.
• Update and maintain runbooks, knowledge base articles, a

📌 SAP QM (India)
🏢 Basf
📍 India