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Job Overview:

The Implementation Engineer will be responsible for managing the end-to-end implementation process of our products, ensuring that they are configured and integrated smoothly into clients environments. This role requires a combination of technical expertise, project management skills, and strong communication abilities.

What's For The Candidate:

- Competitive salary based on experience.
- Opportunities for professional development and career growth.
- A collaborative and innovative work environment.

KEY RESPONSIBILITIES:

- Flexible to do implementation of software and train customers on need basis
- Should be proactive in identifying different use cases of features
- Manage large number of incoming calls and should identify & asses customer's needs to achieve customer satisfaction.
- To perform thorough review of closed support cases on a weekly basis to measure process compliance
- Customer orientation and ability to adopt /respond to different types of customers.
- Ability to recognize ineffective customer service interaction,



identify gaps in quality of service and drive initiatives to improve service quality.
- Ability to effectively prioritize and execute tasks to meet competing deadlines

Requirements:

- Good Working knowledge of Microsoft excel
- Should have handled customer support for IT application remotely (Voice Support)
- Sound Knowledge of SQL Server, database Maintenance
- Knowledge in Healthcare Domain would be an added advantage
- Excellent communication skill.
- Hindi Must
- Openness to learn
- Good attitude to put extra efforts to complete the tasks.
- Willing to travel
- Strong interpersonal skills and ability to work in a team setting

Job Location: Chennai, In-Office

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📌 Implementation Engineer (Chennai)
🏢 Cloud Counselage
📍 Chennai