Job Purpose
- The incumbent will be on customer contact, garage contact, claim survey pick up and survey arrangement (within in-house limit), assessment and processing of auto claims), queries on claim flow, admissibility. Liability and status of claims.
- Manage & take decisions on process and settlement of auto claims over the call based on photographs shared by the customer using technological passement tools available in the claims function. Technical explanation of claim decision, type of settlement and assessments to the customer during the conversation.
- Transfer and reassign major and complex claims to region based on defined allocation parameters in consultation with team leaders and seniors.
- Liaise, and Coordination with CAT-1 Team, regional claims team, garages & surveyors for follow-up endure claims are processed with shortest possible time and dispense the role as the set KPIs.
- To ensure auto claims related queries of customers are directly managed within the claims team and resolved successfully in the shortest possible time.




- Ensure customers are given quick and fast claims service with as much as possible paperless, hassle-free claims journey with minimum documentation, strive to ensure customer experience is at the helm of your responsibility.
- Adopt and work in a digital and digitized work atmosphere using up-to-date and advanced technological enablers.
- The candidate would be placed at one of our PPN garages in the said locations (Bangalore/Hyderabad/Chennai/Pune/Mumbai/Delhi/Ahmadabad/Kolkata), Where a workstation would be provided in our preferred garages.
- The candidate would be shifted to any PPN garage in the same seated location.
- The candidate would be working on weekends (Saturday & Sunday) based on their roster.

KRA
Auto -Claims Management – 60%
- The candidate will be managing auto claims from inspection to payment.
- To carry out strict 6p checks, verify and tally COL / NOL, check all parameters and make a decision on admissibili

📌 Sr Associate 2 (Bengaluru)
🏢 Acko
📍 Bengaluru