As the Digital Marketing Trainer & Academic Manager for our flagship 11-month Postgraduate Program in Digital Marketing, you will play a crucial role in overseeing program delivery and ensuring exceptional student experiences. This leadership role requires managing end-to-end program operations, enhancing student satisfaction, and driving operational excellence while leading a energetic team.
What You’ll Do
Program Oversight
- Supervise the seamless delivery of the 11-month PG program, ensuring all milestones—from onboarding to graduation—are met with excellence.
- Own the entire student lifecycle, with a focus on engagement, retention, and satisfaction.
- Monitor and improve CSAT (Customer Satisfaction Score) and NPS (Net Promoter Score), ensuring the timely resolution of issues raised in student feedback.
Student Development & Training
- Train students across performance modules with a focus on WordPress, SEO, Media Planning & Buying, and all types of Digital Ads & Analytics.
- Conduct workshops on employability skills such as resume building, interview preparation,
and career strategy.
- Guide students to identify their strengths, align their interests, and achieve their career aspirations.
Escalation & Issue Management
- Manage and resolve student/trainer escalations effectively and promptly.
- Delegate and monitor daily tasks among team members, ensuring alignment with organisational goals.
- Use ticketing software and operational tools for efficient query handling and workflow management.
Team Leadership
- Mentor and lead a team of 10+ professionals, fostering a culture of collaboration, accountability, and performance.
- Work closely with academic teams for trainer scheduling and faculty management, with the outreach team to drive student placements, and with the tech team on reports, automation, CRM, and related initiatives—ensuring efficiency while staying within budget constraints.
Academic Events & Industry Engagement
- Plan and oversee key program ev
📌 Digital Marketing Trainer (Mumbai)
🏢 iide
📍 Mumbai