Senior Technical Support Engineer
Location: Mumbai (Hybrid)
Who we are:
Allot is an established industry leader in network intelligence and security solutions for service providers and enterprises around the world.
We believe in giving our Tier-1 customers around the world real value by offering them cutting-edge solutions that make their networks smarter and their users more secure.
At Allot, you’ll have the prospect to develop professionally and personally in a dynamic environment with like-minded people who always go the extra mile to succeed.
What we’re looking for:
A Technical Support Engineer to remotely support our CSP clients - this is an opportunity to join the Global Customer Services team of a leading DPI/network devices vendor providing solutions for Tier1 global telcos.
What you’ll do:
- Diagnose and resolve intricate application issues running on Kubernetes (K8s) clusters.
- Provide technical services including writing scripts, troubleshooting and best practices for customers
- Manage support cases to ensure issues are recorded, tracked, resolved,



and follow-ups are completed in a timely manner
- Provide fault isolation and root cause analysis for technical issues
- Publish Technical Support Bulletins and other technical documentation in the Knowledge Base
- Review of technical documentation for training materials, technical marketing collateral, manuals, troubleshooting guides, etc.
- Provide configurations, troubleshooting and best practices to customers.
- Work with our Engineering team and influence the operability of the product.
- Participate in regular weekend on-call rotation and provide after-hours support on an as-needed basis.
- Act as a high-level technical lead for customers, translating complex data into clear updates during critical outages.
- Able to effectively communicate with all levels and stakeholders - internally and externally on complex technical issues
- Overall 10+ years of experience with 7+ years relevant experience.
- Re

📌 Senior TSE (Mumbai)
🏢 Allot
📍 Mumbai