? Leading and engaging a team (~15 FTEs) to meet and exceed personal targets and team SLA
expectations (e.g. KPIs, productivity & quality)
? Managing Workflow in order to maintain overall department expected service delivery, including
regular schedule and capacity planning
? Managing and being a POC for all customer and team related escalations
? Conducting regular one to ones, team meetings and performance reviews
? Defining, reviewing and providing ongoing, meaningful feedback on performance objectives to
employees
? Taking measurable actions to monitor and increase engagement, motivation and retention of
employees.
? Working closely with management team to resolve potential client escalations
Key Responsibilities:
📌 Team Lead Support (Mumbai)
🏢 Unity SFB
📍 Mumbai
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