Sprinklr is the definitive, AI-native platform for Unified Customer Experience Management (Unified-CXM), empowering brands to deliver extraordinary experiences at scale — across every customer touchpoint.

By combining human instinct with the speed and efficiency of AI, Sprinklr helps brands earn trust and loyalty through personalized, seamless, and productive customer interactions. Sprinklr’s unified platform provides powerful solutions for every customer-facing team — spanning social media management, marketing, advertising, customer feedback, and omnichannel contact center management — enabling enterprises to unify data, break down silos, and act on real-time insights.

Today, 1,900+ enterprises and 60% of the Fortune 100 rely on Sprinklr to help them deliver consistent, trusted customer experiences worldwide.

Job Description

Role Summary

Lead strategic managed services engagements for enterprise and high-impact Sprinklr CCaaS customers, driving architecture, transformation, and long-term value realization. Act as a trusted advisor to senior stakeholders and shape scalable,



future-ready customer service solutions across digital and voice ecosystems.

What You’ll Do
- Define and lead best-practice solution architecture and blueprinting for complex Sprinklr CCaaS environments.
- Govern and evolve core configuration architecture, ensuring alignment to enterprise design standards, supportability, and long-term scalability.
- Architect enterprise-grade solutions across omnichannel engagement, voice/contact center workflows, automation, AI, routing, IVR, and case orchestration.
- Design and optimize advanced routing strategies including multi-skill routing, real-time prioritization, queue balancing, and cross-channel work orchestration.
- Establish scalable bot, automation, and AI strategies, including conversational design, NLP optimization, deflection programs, and bot-to-agent transitions.
- Drive platform adoption and value realization strategies across business

📌 Managed Services Consultant (Gurugram)
🏢 Sprinklr
📍 Gurugram