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Location

Bangalore, India

Overview

We are looking for a detail-oriented and analytical Business Operations Analyst to support our Customer Experience organization.

This role combines Order Management, Customer Operations, Business Analytics, and Process Automation, with a primary focus on managing SLA-based customer orders and contracts within the SAP workplace while providing data-driven insights through Power BI reporting and automation initiatives.

The ideal candidate will have experience in Order Management, SAP/SAP Fiori, Power BI, and Quote-to-Cash (Q2C) processes, along with a passion for improving customer experience and operational efficiency.

Key Responsibilities

Order Management & Customer Operations
- Manage end-to-end SLA order processing within SAP Fiori.
- Process purchase orders, create and maintain SLA contracts, and support billing setup.
- Validate pricing, contract terms, and billing details against approved quotations.
- Resolve order, contract,



and billing discrepancies to ensure a seamless customer experience.
- Partner with Sales, Finance, and Contract teams to ensure timely and accurate order execution.
- Maintain system accuracy and data integrity within SAP.

Business Analytics & Reporting
- Develop and maintain Power BI dashboards and reports for:
- Sales performance
- Order backlog and processing metrics
- SLA contract performance
- Billing and revenue analysis
- Customer experience metrics
- Analyze data from SAP, CRM systems, and other business applications to identify trends, risks, and improvement opportunities.
- Provide actionable insights to business stakeholders.

Automation & Process Improvement
- Identify opportunities to streamline processes and reduce manual effort.
- Support automation initiatives using Power Automate and Power Apps.
- Contribute to AI-driven solutions that improve data quality, reporting, and ope

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