· Handling shipments Air / Sea (LCL, FCL, AIR)
· Following up with the counterpart/co-loaders on daily routing orders & updating the same to client on daily basis.
· Preparing CAN copies and sending Cnee with arrival Details.
· Resolving the issues & query of customers regarding daily routing orders.
· Execute order request – calls / email.
· Email suppliers, carrier & customers with shipping updates
· Track shipments and confirm receipt & arrivals of shipments.
· Ensure customer experience by addressing customer concerns and resolving issues.
· Responsible for answering and routing phone calls, handling enquires.
Preparing Daily status report, updating DSR on daily basis & sending to respective Cnee with proper updates
Customer Service – Sea Export
· Co – ordination with various departments and customers to enable smooth functioning and flow of information between various teams.
· Co-ordinating of Land Side Services (CHA, CHB, CFS and Warehousing)
· Part of Client Pitching Team from Operations and Procurement end.
· Resolve conflicts between Shipper and Liner about their shipment.
· Monitor vendor service delivery against SLA and frame agreements.
· Increasing the operational efficiency within the organization.
- Follow up with Carrier/Co-loader for onboard/loading confirmation.
· Maintain flow of information between customer and carrier team about their shipment.
· Handling regular customer service profile
· Arranging for Transportation and custom clearance.
· Monitoring post shipment documents along with invoices to customer
Create DSR for customer and internal assessment