Sagility combines industry-leading technology and transformation-driven BPM services with decades of healthcare domain expertise to help clients draw closer to their members. The company optimizes the entire member/patient experience through service offerings for clinical, case management, member engagement, provider solutions, payment integrity, claims cost containment, and analytics. Sagility has more than 25,000 employees across 5 countries.
Education: Any Graduate
Experience: 3+ Years
Roles & Responsibilities:
- Collaborate with the Claims Administration management team to identify training needs and develop effective training strategies.
- Conduct onboarding training for current hires and ensure a smooth integration into the department's workflows and processes.
- Provide ongoing training and continuous education for existing claims administration staff to improve their skills, productivity, and overall performance.
- Develop and deliver training sessions through various methods,
including classroom-style instruction, webinars, workshops, and one-on-one coaching.
- Monitor and evaluate the effectiveness of training programs, gathering feedback from trainees and supervisors to identify areas for improvement.
- Collaborate with subject matter experts to ensure accuracy and relevance of training materials and information.
- Maintain and update training records, track employee progress, and prepare reports for management on training outcomes.
- Assist in the development of e-learning modules and other technology-based training solutions to enhance accessibility and scalability of training programs.
- Participate in cross-functional projects and initiatives related to claims administration, providing training insights and support as needed.
- Prepare regular reports on training activities, outcomes, and recommendations from leadership.