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At Google Operations Center we help Google users and customers solve problems and achieve their goals—all while enjoying a culture focused on improving continuously and being better together. We work hard, we play hard, and we want you to join us

Role Overview:
As a Tech Process Specialist you will help build the next generation of internal tools for our team using Salesforce managing and configuring Salesforce environments to ensure optimal performance and user satisfaction, and aligning Salesforce strategy with business goals to drive continuous improvement.

Position Responsibilities:
- Responsible for creating and managing user accounts, profiles, roles, and permissions within Salesforce platform
- Develop and maintain workflows, process builder, flows and approval processes and create and manage custom reports, dashboards, and analytics.
- Maintain data security through effective access controls and sharing rules.
- Develop and maintain advanced Salesforce skills, including Apex, Visualforce, and Lightning components.
- Import, update,



and ensure data quality using data loader tools.
- Customize Salesforce objects, fields, page layouts, and record types to meet business needs.
- Manage and configure Salesforce environments and exposure to Salesforce OOTB (Out of the box) functionalities
- Conduct regular system maintenance tasks, including backups and updates.
- Monitor system health and troubleshoot issues promptly and Stay updated with Salesforce releases, recent features, and best practices.
- Provide ongoing support and training to Salesforce users and Create and maintain user documentation and training materials.
- Assist users with troubleshooting and resolving Salesforce issues.
- Testing the stability and functionality of the application.
- Hands on Experience on package installation , SSO setup.
- Strong background in Salesforce Sharing model , Metadata usage.
- Hands on experience on Case to email , web to lead.
- Data operations incl. Bulk dat

📌 Tech Process Specialist (Hyderabad)
🏢 Google Operations Center
📍 Hyderabad