ATS Operational Insights & Transformation Lead
Description -
HP's Advanced Technical Support (ATS) organization delivers high-complexity technical resolution services across Print, Personal Systems, and Hybrid product lines globally. As ATS scales and transforms, operational decision-making must shift from reactive reporting to proactive, insight-driven action — identifying top issue drivers earlier, surfacing risks for strategic accounts before they escalate, and enabling leaders to act on data rather than intuition.
We are looking for an ATS Operational Insights & Transformation Lead to own this shift. The mission of this role is to turn ATS operational data into a strategic advantage — building the insights, frameworks, and AI-enabled capabilities that drive measurable improvement in issue resolution, cost efficiency, and service quality across regions and product lines.
The ideal candidate blends business insight, AI fluency, and program management with the ability to communicate clearly at all levels. Experience building or prototyping dashboards, analytical models,



or data products is highly preferred.

Role Title: ATS Operational Insights & Transformation Lead
Location: Bangalore, India
Organization: ATS Strategy & Operations
Reports To: Senior Manager, ATS Strategy & Operations

Key Responsibilities
1. ATS Issue Insights & Proactive Risk Detection
- Derive actionable insights from top ATS issues — including elevation patterns, repeat drivers, strategic account risk signals, and emerging trends — to enable proactive decision-making before issues escalate.
- Establish performance baselines, translate issue insights into proactive actions tied to ATS success measures, and quantify the impact of improvements to ensure data-backed ROI and business case credibility.
- Define and build analytics and measurement frameworks that demonstrate ATS service value, including managed account impact, cost avoidance, and revenue enablement metrics.

2. Process, Tool & Data Op

📌 ATS Operational Insights (Bengaluru)
🏢 Hp
📍 Bengaluru