Department - Trans-Connect Operations (TCOPS)

Reporting To: Operations Lead – Trans-Connect
Location: kopar khirane,Navi Mumbai

Working Model
- Rotational shift operations
- Business-critical support function
- 365-day operations
- Shift window: 07:00 AM – 10:00 PM

About Trans-Connect

Trans-Connect is Jio-bp’s digital fleet management and mobility platform, enabling commercial fleet operators to manage fueling, payments, fleet controls, driver management, and business transactions across a nationwide network.

The platform processes high-volume daily transactions and supports thousands of fleet customers, vehicles, drivers, channel partners, and retail outlets across India.

Role Purpose

The Techno-Functional Desk Executive serves as the first point of contact (L1/L2 Support) for all operational and techno-functional issues related to the Trans-Connect platform. This role ensures seamless customer and field support, timely issue resolution, transaction monitoring, fraud risk management, SLA compliance, and cross-functional coordination.





Critical to maintaining operational continuity, supporting revenue-generating activities, and delivering exceptional service to internal and external stakeholders.

Key Responsibilities

1. Operational Support & Incident Management
- Provide real-time operational support to field teams, channel partners, and internal stakeholders
- Act as the primary escalation point for operational and transaction-related issues
- Identify, troubleshoot, resolve, or escalate incidents within SLA timelines
- Maintain business continuity during critical incidents and peak transaction periods

2. Call Management
- Handle inbound operational support calls from:
- Channel Partners (TCCs & Retail Outlets)
- Key Account Managers (KAMs)
- Area Sales Representatives (ASRs)
- Sales & Operations Teams
- Record, track, and manage all cases via CRM systems
- Maintain high standards of customer service and end-to-end issue ownership

3. Email & Ticket Manag

📌 MIS Executive/ Backoffice operations/Sales coordinator- Navi Mumbai
🏢 WAY2GO
📍 Navi Mumbai