We are hiring an Ops & Strategy resource to work directly with the founder as a COO'soffice-style partner, while owning a defined operating mandate end-to-end. You will own the operating system that turns client's risk intelligence and benefit delivery into reliable, measurable outcomes across programs — starting with Shiprocket as the anchor program — and scale that operating model across the rest of our partner programs.

This is a high-leverage role for someone with a builder's instinct and an operator's discipline: comfortable getting into the data, the SOPs, the dashboards, and the daily exceptions, and equally comfortable zooming up to set strategy and design the next operating playbook.

What Success Looks Like (6-12 months)

 Risk and pricing models are deployed, decisioned, and monitored reliably across programs, with a monthly review ritual that leadership trusts.

 Benefit and VAS delivery is observable, measurable, and improving — with transparent SLAs, exception loops, and a path to fix the next class of issues.





 The Shiprocket operating playbook is documented and replicable; at least one additional program is running on the same operating system.

 A predictable cadence exists across enrollment, FinOps, escalations, and governance — leaving the founder to spend less time firefighting and more time on strategic bets.

Key Responsibilities Mandate

1: GTM

 Take closed partners live on the client's platform.

 Work with Business to handle onboarding, and Finance and operations to handle processes, SOPs etc

 Partner with product and engineering to ensure the tech infra is in place and the integration is completed

 Partner with Data Science and Engineering to keep the scoring, decisioning, and monitoring loops tight.

 Run merchant-level deep-dives on persistent loss makers and translate findings into product/ops actions.

Mandate 2: Optimize VAS and benefit delivery

 Own the operating layer that delivers value-added services and protection benefit

📌 Ops & Strategy (Mumbai)
🏢 Stellaspire
📍 Mumbai