Job Summary:
We are seeking a motivated and detail-oriented Inside Sales Executive to join our manufacturing company. The ideal candidate will be responsible for maintaining and growing relationships with existing clients while identifying new business opportunities. This role involves responding to inquiries, managing leads, preparing quotes, and supporting the external sales team to achieve sales targets.
Key Responsibilities:
- Client Management:
- Develop and maintain strong relationships with existing customers.
- Address client inquiries, provide product information, and resolve customer issues.
- Act as a point of contact for clients, offering post-sales support when necessary.
- Sales Activities:
- Generate recent business opportunities by identifying potential customers through various channels such as phone calls, emails, and online platforms.
- Qualify leads and convert them into sales opportunities.
- Achieve and exceed sales targets and KPIs as set by management.
- Prepare accurate quotes and pricing for customers, ensuring timely follow-up.
- Product Knowledge & Consultation:
- Develop in-depth knowledge of company products and services, understanding their features, benefits, and applications.
- Provide consultations and offer appropriate solutions to clients based on their manufacturing needs.
- Sales Coordination:
- Collaborate with the external sales team to manage customer accounts, ensuring smooth delivery of products.
- Coordinate with the production, logistics, and operations teams to ensure order fulfillment.
- Reporting:
- Maintain accurate records of customer interactions, sales activities, and pipeline status in the CRM system.
- Prepare and submit regular sales reports to management, tracking sales performance and forecasting.
Required Qualifications & Skills:
- Education: Bachelor's degree in Business, Marketing, or a related field.
- Experience: Minimum of 2-3 years of experience in inside sales, preferably in the manufacturing sector.
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