Job Title:

After Sales Support Engineer (Mechanical Engineering) -

Location: Mumbai, India

Company Overview: It is a leading supplier and exporter in the Liquid Packaging industry, providing cutting-edge solutions from conceptualization to after-sales service. Our products serve a variety of industries, including Edible/Cooking Oil, Wine, Sauces, Juices, Dairy, Automotive Lubricants, Pesticides, Cleaning Solutions, and Chemicals. With over 2,500 installations globally, It is renowned for delivering high-quality machines and comprehensive turnkey solutions.

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Role Summary:

We are seeking a highly skilled After Sales Support Engineer with a background in Mechanical Engineering and at least 2 years of relevant experience. The successful candidate will be responsible for providing technical support, maintenance, and troubleshooting for our liquid packaging machines post-sales, ensuring optimal performance and customer satisfaction.

Key Responsibilities:

- Technical Support & Troubleshooting: Provide on-site and remote technical support to clients, addressing issues related to the installation, operation, and maintenance of liquid packaging machines.
- FAT
- Customer Training: Train clients on the operation, maintenance, and safety protocols of the machines,



enhancing their understanding and maximizing equipment efficiency.
- Customer Relationship Management: Maintain strong relationships with clients, providing ongoing support and guidance to ensure long-term satisfaction and loyalty.
- Documentation & Reporting: Prepare detailed service reports, document issues and resolutions, and maintain accurate records of maintenance activities.
- Feedback & Improvement: Collect customer feedback and relay it to the product development team to drive continuous improvement in machine design and functionality.

Qualifications:

- Bachelor’s degree in Mechanical Engineering or a related field.
- Minimum of 2 years of experience in after-sales support, maintenance, or a similar role within the packaging or manufacturing industry.
- Strong technical knowledge of mechanical systems, particularly in the context of packaging machinery.
- Excellent problem-solving skills with the ability to diagnose and resolve technical issues efficiently.
- Proficiency in using diagnostic tools and software related to mechanical systems.
- Strong communication and interpersonal skills, with the ability to interact effectively with customers.
- Need to travel as required to client sites

📌 Hiring for Sales Service Engineer | nv (Mumbai)
🏢 Hunarstreet Technologies
📍 Mumbai