- To monitor calls (Survey Recordings) to measure performance and facilitate business’ strategic objectives
- Provide feedback to the field team on their audit evaluation and document the same
- Discuss and explain the errors and quality issues with the team and provide guidance for improvement.
- Facilitate training to the field team (in regional language) with respect to questionnaire, quality parameters and management expectation and assist new joiners to understand process and workflow.
- Read and Write in Regional Language
- Basic Computer knowledge of MS Office
Key skills & knowledge:
Minimum 1 year experience into BPO/call centre as Quality Auditor
Understanding of the Audit & Coaching process.
Positive verbal and written communication skills.
Hands on experience in MS Excel, Power Point presentations and Reporting knowledge.
📌 Hiring For Quality Auditor In Mumbai
🏢 Lisa HR Consultancy
📍 Mumbai
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