The Administrative Assistant is responsible for the accurate and timely processing of inspection orders for multiple clients across several systems. This role manages a high‑volume workload, supporting 23 clients while coordinating inspection orders through three different ordering platforms. The position requires strict adherence to documented step‑by‑step procedures, exceptional accuracy, and consistent performance in a deadline‑driven setting.

Key Responsibilities

Manage inspection orders for 23 individual clients across three separate systems. Process inspection orders per month and 1000+ inspection orders on a bi‑monthly basis.

Maintain consistent organization of files, spreadsheets, and email records.

Communicate promptly with internal teams when clarification or correction is required.

Ensure all inspection orders are completed within expected turnaround times.

Follow structured, client‑specific step‑by‑step ordering guides to ensure compliance and accuracy.

Submit inspection orders using multiple ordering methods, including:

Email Importer Orders

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Attach required documentation accurately

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Submit orders to designated client email importer addressed

Bulk Order Processing

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Format spreadsheets to client‑specific requirements

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Upload/drop spreadsheets into the correct system without errors

Manual Order Entry

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Accurately enter insured and property information for individual inspection orders

Process inspection reorder requests received from the Client Service Coordinator (CSC):

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Review CSC instructions carefully

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Recorder only the inspections explicitly identified by the CSC

Performance Metrics & Expectations

Performance in this role will be evaluated based on the following measurable standards:

Accuracy Rate:

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Maintain little to no error rate in inspection orders.

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Orders must be entered accurately, including insured data, inspection type, client requirements, and attachments.

Quality Standards:

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Inspection orders should mee

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