Summary :
Minimum 6-8 years’ experience in Operations / Operational Excellence
Proven work experience in Insurance Operations (must)
Has good understanding of operational metrics involved in Insurance
processing
Has been a part of training/quality audit team performing process
training for current hires, perform audits, provide coaching and feedback
to new hires
Experience in process documentation is a must
Demonstrable experience with excel reports, and exposure to business
analytic tools will be an advantage
Analytical and goal oriented
Excellent stakeholder management skills
Work cohesively with the team and support as appropriate to achieve
common goal
Purpose :
1. Implement OPEX Standards
Ability to create and implement standard operating procedures in line
with the OPEX standards
Review the current procedures and standardize as per the OPEX
requirements
2.MIS Reporting
Should have a strong foundation knowledge of excel
Ability to create and track reports around Average Handling Time,
Efficiency and Utilization
Ability to create reports around payroll, budgeting and incentive
coverage
3.Stakeholder Management
Ability to connect with different teams within SDU to implement the
OPEX standardized procedures
Ensuring project delivery on time and tracking project deliverables
closely