- Collections Target Achievement: Drive recovery and achieve monthly/quarterly collection targets for assigned area.
- Team Leadership: Manage a large team of Collection Officers/Agencies, ensuring productivity and adherence to KPIs.
- Process Compliance: Ensure compliance with RBI guidelines, company SOPs, and audit requirements.
- Performance Monitoring: Conduct weekly reviews, track delinquency buckets, and implement corrective actions.
- Vendor Management: Onboard, train, and evaluate third-party collection agencies; ensure background checks and performance reviews.
- Customer Engagement: Liaise with customers to resolve queries, negotiate repayment plans, and handle escalations.
- Legal Support: Assist in police/legal matters related to recovery cases.
📌 Area Collections Manager- Front End (Guindy)
🏢 Financial services
📍 Guindy
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