Job Description:

Summary: The Computer Support Technician II provides first-tier end user computer support on a variety of issues. They respond to incoming help requests from end users via telephone, help desk tickets, and Microsoft Teams. They are responsible for the initial setup of desktop and laptop computers. They add or replace memory, keyboards, and other computer components and peripherals. They configure, test, and troubleshoot network connectivity for local and remote computers or devices. They prioritize and schedule problems and escalate (when required) to the appropriately experienced specialist.

Essential Duties and Responsibilities:
- Provides support and maintenance of IT, assisting with the administration of network and wireless infrastructure, computers, printers, and databases.
- Works well with internal company customer base. Is able to communicate clearly and completely.
- Receives and responds to telephone calls and emails from users having problems using computer software and hardware or inquiring how to use specific software, programming languages,



electronic mail, or operating systems.
- Asks questions to ascertain from computer users the nature of problems, determines if problems are caused by hardware, such as modem, printer, cables, or telephone; formulates diagnosis; and assists users through problem solving steps.
- Talks with co-workers to research problems and find solutions.
- Tests software and hardware to evaluate ease of use and whether product will aid user in performing work.
- Takes on more difficult issues that are passed up from Level 1 technicians.
- Able to handle pressure from competing priorities and needs of the organization, making positive decisions to resolve issues in compliance with company directives and management guidance.
- Able to do research online to solve difficult problems.
- Documents solutions in an organized way.
- Executes troubleshooting, server builds, installations, and migrations to the organization’s

📌 Computer Support Technician (Vadodara)
🏢 Actide International
📍 Vadodara