Plan and monitor body shop activities to ensure that the work is undertaken meets commitments made to customers in terms of quality, cost, and timeliness by managing a team of technicians and available resources effectively. WITH the objective to maximize customer satisfaction and optimize profitability, WITHIN defined COCO policies and budgets. Improve the focus on Accident Repairs and enable uniform Customer experience across. The locations, Accident Repair Specialists (ARS) have been identified at each location.
Span of Control
Total Employees to handle From 25 to 33
(including both on-roll & off-roll employees)
Education
- ITI - Mechanical or Automobile. yrs.
Experience
- Min. 5-7 years of relevant experience
Business Understanding
- Knowledge about automobile denting
- Painting and insurance norms
Area of Responsibility
Technical support
Analyze repair work required, do Failure work Analysis, Give solution,
escalate in case solution is not possible IN ORDER TO provide effective technical support. Establish a robust mechanism within the Area team for timely intimation of occurrence of accidents at the sites. Conduct training for site technician on the accident repair process and sensitize them on the handling of accident damage parts & current parts.
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Work Floor Management
Allot work to technicians and Coordinate with different workshop sections IN ORDER TO complete jobs listed in the work order. Inspect the truck and submit the Preliminary repair estimate to the Customer within the timelines.
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Service Campaign support
Provide resources for the campaign IN ORDER TO provide effective support in the completion of the service campaign. Escalate the delays in the process to the appropriate level as defined in the Escalation
matrix. Follow up with respective site technicians to ensure repair work is progressing as per the time
📌 Accidental Incharge (Gurugram)
🏢 VE Commercial
📍 Gurugram
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