Position: IT Infrastructure Support (off-roll)
Location: Gurgaon
Work Mode: 5 days work from office
Your Responsibilities:
- Provide onsite troubleshooting and handling user request through ticketing, email and phone calls in timely manner within the agreed SLA and processes in AU
- Administer Microsoft users using Active Directory and software distribution tools
- Support PC / laptop / tablets / mobile data / smartphones / network equipment
- Provide onsite support for Global IT for servers and network components
- Provide onsite support to configure network printers in accordance with Global IT standards
- Support MS Office 365 cloud and client applications
- Asset management of Hilti IT equipment and mobile phones using software and tool provided
- Coordinate local projects for Global IT rollout
- Compliance with all relevant regulations and company agreements
- Provide out of hours support when and if required
- May be required to travel to sites in country
- This will be a Complete In office profile and no WFH is there.
Functional Expertise
- Robust PC, laptop, tablet hardware support experience
- Knowledge and experience of Microsoft Windows Microsoft Windows OS, Microsoft Office, PC hardware / software / tools, network troubleshooting (LAN and TCP / IP) and IT hardware
- •At least 2-3 years proven membership of a globally oriented IT team and support role including experience in customer contact.
- Good supportive telephone manner and communication skills
- Self-motivated team member
Understanding the Business
- Able to prioritise based on business needs.
- Has a clear understanding of the role of IT in the business environment as service provider in achieving the business targets.
- Applies Hilti core values and compliance standards when dealing with IT suppliers.
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📌 IT Infrastructure Support (India)
🏢 Hilti
📍 India
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