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Key Responsibilities in the role:

Customer Project Management

- Ensuring that the order has all the required information and can fulfil the order in the specified timeframe.
- Completing the Discovery phase.
- Coordinating with the customers and the internal teams to complete the project in a timely manner
- Creating Project Plans and sending regular reports to the customers

Customer Service

- Receiving calls (whenever requested) and resolving cases escalated by the customers as well as resolving cases escalated by First Level Support
- Ensuring we provide solution within an optimal time frame
- Logging all activities against the customer account/cases
- Ensuring service is paid for
- Documenting problem and resolution using Knowledgebase Articles for quick reference/response in future
- Creating/Modifying Crystal reports

Training

- Planning, packaging and delivering trainings for customers remotely or onsite




- Get the customer acclimatized with the workings of Company (using trials and demos with programs and data on the Terminal Server)
- Preparing presentations and videos for the complex options
- Training First Level Support

Management

- Regular daily/weekly reports to the management Data Projects
- Analyze and create Project specifications
- Data Setup based on specifications.
- Code/Release Testing and quality assurance
- Maintain standards compliance

Qualification and Experience

Engineering graduate with basic computer knowledge, preferably in software Min 2years of Experience of Customer Support

Soft Skills

- Analytical, design and troubleshooting
- Research and analysis
- Excellent communication and interpersonal skills
- Ability to accomplish assigned tasks with minimal supervision

(Working Hours/Timing: 9:30 AM to 6:30 PM) - 5 days

Interested candidate can send their resume on [email protected]

Call now on +91- (phone hidden)

📌 Hiring Client Success Engineer for software company in the window and door industry. (Vadodara)
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📍 Vadodara