- Responsible for Service desk Delivery
- Call logging / follow ups/ closures for various incidents related to various applications and OS.
- Call escalation for the issues which are not of user end.
- Support for various departments
- Call logging / Assigning / Follow ups for

Network, Server, Applications, CRM, Outlook related issues.

- EOD pending tickets reports.
- Daily MIS report.

8.

Weekly

Tracker

- Service desk mails handling.
- Vendor coordination

11.

Provide First Level

Support over Message

Delivery System (Telephone, email)

- Well verse with MS Office, Windows Operating

System etc

- Answer staff questions in person and via phone on all company supported applications.
- Determine source of computer problems (hardware,

software, user access, etc.).

- Advise staff on appropriate action.
- Serve as liaison between staff and the technology department to resolve issues.
- Work one-on-one with staff on application projects.
- Document resolutions for future reference.
- Other duties as assigned.

ADDITIONAL RESPONSIBILITIES

- Perform hardware and software installations.
- Provide on-the-job training to current department staff members.




- Provide computer orientation to new company staff.

KNOWLEDGE AND SKILL REQUIREMENTS :

- Good command over written & verbal communication
- Accept requests for assistance or problem reports from users
- Obtain necessary information from users to adequately describe the request or problem report
- Directly respond to the request or problem if within own areas of expertise
- Complete information on problem reports that were solved personally and close report in problem tracking system
- Direct the request or problem to the most appropriate support area (e.g., Networks, Telecom, Software, dialer etc)
- Liaison with user to ensure that requests or problem reports have been satisfactorily handled Reports
- Good basic working knowledge of Microsoft

Windows, Office and any other common desktop tools

- Knowledge of ITIL
- Worked on some Helpdesk Ticketing System
- Ability to work responsibly with or without direct supervision

Desired Profile

Education

UG, Graduation - Any Specialization, Post Graduation Not Required

Functional Area

Information Technology

📌 Help Desk Executive/Officer (Mumbai)
🏢 Scrolljobs
📍 Mumbai