Position Title- Key Accounts / Assistant Manager / Transport Services
Department- CRM
Report To- Key Account Manager
Work Mode- 5.5 Days WFO (1st and 2nd Saturdays Off)
Company- Commutec, Founded in 2016 is an IIT alumnus nurtured at CIBA under DIIP (DST) since 2019, pioneers tech-enabled Corporate Transportation Solutions. Specializing in daily office commutes, chauffeur car rentals, car leasing, and global travel, we excel in End-to-End Fleet Management and a SAAS-based Employee Transportation Management platform.
Job Summary
The Key Accounts - AM is responsible for managing the complete client lifecycle for Commutec's transport services portfolio, ensuring 100% service delivery success rate, driving account growth, and maximizing revenue through strategic client relationship management. This role combines client management, team leadership, and operational excellence to deliver exceptional transport solutions.
Key Responsibilities
A. Client Management & Lifecycle
• Manage end-to-end client relationships from onboarding to retention
• Develop and execute comprehensive client success plans
• Identify client needs and provide tailored transport service solutions with 100% success rate
• Conduct regular client meetings to gather service feedback and ensure satisfaction
• Lead contract renewal negotiations to maintain and improve commercial terms
• Maintain detailed client relationship management systems and documentation
B. Revenue & Growth Management
• Drive account growth through strategic planning and execution
• Conduct revenue analysis and identify trends across client portfolio
• Identify and execute cross-selling and upselling opportunities
• Develop proposals for service expansion and recent revenue streams
• Monitor client profitability and optimize service delivery costs
C. Operational Coordination
• Coordinate with cross-functional departments (Operations, Fleet, HR, Finance) to improve service delivery