Orange Business is here

About us

Join us at Orange Business
We are a network and digital integrator that understands the entire value chain of the digital world, freeing our customers to focus on the strategic initiatives that shape their business.
Every day, you will collaborate with a team dedicated to providing consistent, sustainable global solutions, no matter where our customers operate. With over 30,000 employees across Asia, the Americas, Africa, and Europe, we offer a dynamic setting to develop and perfect your skills in a field filled with exciting challenges and opportunities.

About the role

Role Overview:

The Senior Manager – Service Management is a senior technical expert responsible for designing, implementing, and optimizing Telco Service Management solutions on the ServiceNow platform. This role focuses on delivering enterprise-grade Service management capabilities, including IT Asset Management (ITAM), sovereignty compliance, and on-premises deployments, ensuring scalable, secure, and efficient service delivery aligned with business needs.





Key Responsibilities

Solution Design & Architecture
- Lead the design of Telco Service Management solutions on ServiceNow, ensuring alignment with enterprise architecture standards.
- Develop scalable, secure, and compliant architecture models for on-premises ServiceNow deployments.
- Integrate ServiceNow with existing systems, APIs, and third-party tools to enable seamless workflows.
- Implement best practices for data sovereignty, privacy, and security within the platform.

Technical Leadership & Implementation
- Provide technical guidance during the deployment of ServiceNow modules related to Telco Service Management, ITAM, strategic portfolio management & FSM.
- Customize and configure ServiceNow to meet complex business requirements, including scripting, Flow Designer, and integrations.
- Lead technical workshops, reviews, and validation sessions with stakeholders and development teams.

Governance

📌 Senior Program Manager (Bengaluru)
🏢 Orange
📍 Bengaluru